Customer Account Policy

Customer Account Policy

Effective Date: July 25, 2026

At StreetCanvass, we offer customers the option to create an account to make shopping faster, easier, and more convenient. This Customer Account Policy explains the terms that apply to creating, maintaining, and using a customer account on our website.

By creating or using an account, you agree to this Customer Account Policy as well as our Terms of Service and Privacy Policy.

1. Creating an Account

Customers may create an account during checkout or directly through our website.

To register, you may be required to provide:

  • Full name

  • Email address

  • Password

  • Billing and shipping information

  • Other information necessary to manage your account

You agree to provide accurate, complete, and up-to-date information at all times.

2. Account Benefits

Creating an account allows you to:

  • View your order history

  • Track current orders

  • Save shipping addresses

  • Save billing information where applicable

  • Manage account details

  • Speed up future purchases

  • Access available promotions and special offers

  • Receive order updates

Creating an account is optional, and customers may also place orders as guests where this option is available.

3. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

  • Keep your password secure

  • Not share your login details with others

  • Notify us immediately if you suspect unauthorized access

  • Log out after using shared or public devices

StreetCanvass is not responsible for losses resulting from unauthorized use caused by failure to protect your login credentials.

4. Customer Responsibilities

When using your account, you agree to:

  • Provide truthful and accurate information

  • Keep your contact information updated

  • Use the account only for lawful purposes

  • Respect our Terms of Service

  • Refrain from fraudulent or abusive activity

You may not create an account using false identities or misleading information.

5. Account Information

You may update your account information at any time by logging into your customer account.

It is your responsibility to ensure that your:

  • Email address

  • Shipping address

  • Billing address

  • Telephone number

remain accurate to avoid delays in processing your orders.

6. Password Reset

If you forget your password, you may request a password reset using the "Forgot Password" feature available on our website.

For security reasons, StreetCanvass employees cannot view or provide your password.

7. Account Suspension or Termination

We reserve the right to suspend, restrict, or permanently terminate customer accounts if we reasonably believe that an account has been used to:

  • Commit fraud

  • Abuse promotional offers

  • Violate applicable laws

  • Interfere with website security

  • Misuse our services

  • Breach our Terms of Service

Where appropriate, we may refuse future orders associated with terminated accounts.

8. Closing Your Account

You may request the deletion of your customer account at any time by contacting our customer support team.

Please note that deleting your account does not automatically delete information that we are legally required to retain, including records related to completed transactions, tax obligations, fraud prevention, or legal compliance.

For more information about how we process personal information, please refer to our Privacy Policy.

9. Privacy

Personal information associated with your customer account is processed in accordance with our Privacy Policy.

We implement reasonable administrative, technical, and organizational measures to help protect your account information from unauthorized access, misuse, or disclosure.

10. Availability of Customer Accounts

While we strive to keep customer accounts available at all times, we cannot guarantee uninterrupted access.

Temporary interruptions may occur due to:

  • System maintenance

  • Software updates

  • Technical issues

  • Internet service interruptions

  • Security enhancements

We appreciate your understanding during any periods of temporary unavailability.

11. Communications

By creating an account, you agree to receive essential service-related communications, including:

  • Order confirmations

  • Shipping updates

  • Account security notifications

  • Password reset emails

  • Customer service communications

If you choose to subscribe to marketing emails, you may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

12. Changes to This Policy

StreetCanvass may update this Customer Account Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions regarding your customer account or this Customer Account Policy, please contact us:

StreetCanvass

Business Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

Our customer support team will be happy to assist you with any questions regarding your account.