Customer Service Policy

Customer Service Policy

Effective Date: July 25, 2026

At StreetCanvass, we are committed to providing exceptional customer service before, during, and after your purchase. Our goal is to ensure that every customer enjoys a reliable, transparent, and positive shopping experience.

This Customer Service Policy explains how we provide support and what you can expect when contacting us.

1. Our Commitment

We strive to:

  • Provide courteous, professional, and timely customer support.

  • Respond to customer inquiries as quickly as possible.

  • Resolve issues fairly and efficiently.

  • Offer accurate information regarding our products and services.

  • Continuously improve our customer experience through feedback and service improvements.

2. Contact Information

If you need assistance, please contact us using one of the following methods:

StreetCanvass

Business Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

3. Customer Support Hours

Our customer support team is available during the following business hours:

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday: 10:00 AM – 4:00 PM (GMT)

Sunday & Public Holidays: Closed

Messages received outside business hours will be answered on the next business day.

4. Response Times

We aim to respond within the following timeframes:

  • General inquiries: within 24–48 business hours

  • Order inquiries: within 1 business day

  • Return and refund requests: within 2 business days

  • Warranty claims: within 3 business days

  • Complaints: acknowledgement within 2 business days

During busy periods, promotional campaigns, or public holidays, response times may be slightly longer.

5. Information to Include

To help us resolve your request as efficiently as possible, please include:

  • Your full name

  • Order number (if applicable)

  • Email address used for your purchase

  • A detailed description of your inquiry

  • Photographs, where relevant (for damaged or defective items)

Providing complete information helps us process your request more quickly.

6. Order Assistance

Our customer service team can assist you with:

  • Order status updates

  • Shipping information

  • Delivery issues

  • Product availability

  • Product information

  • Returns and exchanges

  • Refund requests

  • Warranty inquiries

  • Payment questions

  • Technical issues related to your order

7. Product Questions

If you have questions before making a purchase, we are happy to provide additional information about:

  • Product specifications

  • Materials

  • Sizing guidance

  • Care instructions

  • Availability

  • General product features

We aim to provide accurate information to help you make informed purchasing decisions.

8. Complaints

We value customer feedback and take complaints seriously.

If you are dissatisfied with any aspect of our products or services, please contact us with:

  • Your order number (if applicable)

  • A detailed explanation of the issue

  • Any supporting photographs or documentation

We will investigate your concerns fairly and work toward an appropriate resolution.

9. Respectful Communication

We are committed to treating every customer with courtesy and respect.

Likewise, we ask customers to communicate respectfully with our staff.

We reserve the right to limit or discontinue communication where interactions involve:

  • Abusive language

  • Threatening behaviour

  • Harassment

  • Discrimination

  • Fraudulent activity

  • Repeated misuse of our customer support services

This does not affect your legal rights as a consumer.

10. Continuous Improvement

Customer feedback plays an important role in helping us improve.

We regularly review comments, suggestions, and service requests to identify opportunities to enhance our products, website, and customer support processes.

11. Policy Updates

We may update this Customer Service Policy from time to time to reflect changes in our business operations, customer support procedures, or legal requirements.

The most recent version will always be published on this page with the updated effective date.

12. Contact Us

If you have any questions regarding this Customer Service Policy or require assistance, please contact us:

StreetCanvass

Business Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

We appreciate your trust in StreetCanvass and are committed to providing you with professional, reliable, and responsive customer service.