Warranty Policy

Warranty Policy

Effective Date: July 25, 2026

At StreetCanvass, we are committed to providing quality products and excellent customer service. This Warranty Policy explains the warranty coverage that applies to products purchased through our website and the process for submitting a warranty claim.

This policy is intended to complement your statutory consumer rights and does not limit or replace any rights you may have under applicable consumer protection laws.

1. Warranty Coverage

StreetCanvass warrants that products purchased directly from our website will be free from defects in materials and workmanship under normal and intended use at the time of delivery.

If a product is found to be defective due to a manufacturing defect covered by this policy, we will, at our discretion:

  • Repair the product;

  • Replace the product with the same or a comparable item; or

  • Issue a full or partial refund where appropriate.

The appropriate remedy will depend on the nature of the defect, product availability, and applicable consumer protection laws.

2. Warranty Period

Unless otherwise stated on the relevant product page, warranty claims for manufacturing defects should be submitted within 30 days of delivery.

Where a manufacturer provides a separate warranty with a longer coverage period, that manufacturer's warranty may apply in addition to this policy.

Nothing in this policy limits any statutory warranty rights available under applicable law.

3. What Is Covered

This warranty generally covers:

  • Manufacturing defects.

  • Faulty workmanship.

  • Material defects present at the time of delivery.

  • Products received with defects not caused by customer use.

Each claim is assessed individually based on the information provided.

4. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear.

  • Damage caused by misuse or abuse.

  • Accidental damage.

  • Improper washing, cleaning, or care.

  • Damage caused by alterations or modifications.

  • Improper storage.

  • Damage resulting from failure to follow product care instructions.

  • Cosmetic changes resulting from normal use.

  • Damage caused by external events beyond our control.

Products showing signs of intentional damage or improper use may not qualify for warranty service.

5. Customised and Personalised Products

Unless required by applicable law, customised or personalised products are not covered for issues arising solely from customer-approved designs, artwork, names, colours, text, or specifications.

However, manufacturing defects affecting personalised products may still qualify for warranty consideration.

6. Warranty Claim Procedure

To submit a warranty claim, please contact us using the information provided below.

Please include:

  • Your order number.

  • Your full name.

  • A detailed description of the issue.

  • Clear photographs of the product.

  • Photographs of any visible defects.

  • Any additional information that may assist our investigation.

Incomplete information may delay the assessment of your claim.

7. Inspection of Claims

StreetCanvass reserves the right to inspect the product before approving a warranty claim.

Depending on the circumstances, we may request:

  • Additional photographs.

  • Return of the product for inspection.

  • Additional information regarding the reported issue.

Where a return is required due to a confirmed manufacturing defect, we will provide appropriate instructions.

8. Warranty Resolution

If your claim is approved, we may provide one of the following remedies:

  • Product repair (where practical).

  • Replacement with the same product.

  • Replacement with a comparable product.

  • Full refund.

  • Partial refund where appropriate.

The chosen remedy will be determined based on the circumstances of the claim and applicable legal requirements.

9. Limitation of Warranty

Except as required by applicable law, this warranty is limited to the remedies described in this policy.

StreetCanvass shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products, except where such limitations are prohibited by law.

10. Statutory Consumer Rights

Nothing in this Warranty Policy excludes, restricts, or limits any statutory rights you may have under applicable consumer protection legislation.

Where local laws provide greater protection than this policy, those legal rights will prevail.

11. Policy Updates

We may update this Warranty Policy from time to time to reflect changes in our products, business practices, or legal obligations.

The most current version will always be available on our website with the updated effective date.

12. Contact Us

If you have any questions about this Warranty Policy or wish to submit a warranty claim, please contact us:

StreetCanvass

Business Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

Our customer support team will be happy to assist you with warranty-related questions and claims.