Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the StreetCanvass FAQ page. Here you'll find answers to some of the most common questions about shopping with us. If you can't find the information you're looking for, please contact our customer support team—we're always happy to help.

Orders

How do I place an order?

Simply browse our collections, choose your preferred product, select the appropriate size and colour (where applicable), add it to your cart, and proceed to our secure checkout.

Can I change or cancel my order?

We begin processing orders quickly. If you need to change or cancel your order, please contact us as soon as possible.

If your order has already entered production or has been dispatched, changes or cancellations may no longer be possible.

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details.

If you do not receive it within a few minutes, please check your spam or junk folder before contacting us.

Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days before shipment.

How long does delivery take?

Delivery times depend on your shipping destination and the shipping method selected at checkout.

Estimated delivery times are provided during checkout and in your shipping confirmation email.

How can I track my order?

If tracking is available for your shipment, you will receive a shipping confirmation email containing your tracking number and tracking link once your order has been dispatched.

Do you ship internationally?

We may offer shipping to selected international destinations.

Available shipping locations and options will be displayed during checkout.

Payments

Which payment methods do you accept?

We accept secure payment methods that may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

The payment methods available may vary depending on your location.

Is it safe to shop on your website?

Yes.

Our website uses SSL/TLS encryption, and payments are processed through trusted payment providers to help protect your personal and payment information.

Returns & Refunds

Can I return my order?

Yes.

Eligible products may be returned in accordance with our Refund Policy and, where applicable, our Right of Withdrawal Policy.

Please review those policies for complete details and eligibility requirements.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are typically issued to your original payment method within 5–10 business days, depending on your payment provider.

What if my product arrives damaged?

Please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product and packaging

We will review your claim and work to provide an appropriate solution.

Products

How do I choose the correct size?

Please refer to our Size Guide before placing your order.

If you are unsure, feel free to contact our customer support team for assistance.

How should I wash my clothing?

To help preserve the quality of your apparel, we generally recommend:

  • Wash inside out.

  • Machine wash cold.

  • Use mild detergent.

  • Do not bleach.

  • Tumble dry on low heat or air dry where possible.

  • Iron inside out if necessary.

  • Do not iron directly on printed designs.

Always follow the care label attached to your garment.

Will the colours look exactly like the photos?

We make every effort to display product colours accurately.

However, colours may vary slightly depending on your screen, browser settings, and device.

Customer Account

Do I need to create an account?

No.

You may place an order as a guest where this option is available.

Creating an account simply makes it easier to:

  • Track orders

  • Save addresses

  • View order history

  • Speed up future purchases

I forgot my password. What should I do?

Use the "Forgot Password" link on the login page to reset your password.

If you continue to experience issues, please contact our customer support team.

Customer Support

How can I contact StreetCanvass?

You can contact us using the following details:

Email: support@streetcanvass.com

Phone: 07412 947172

Business Address:
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

What are your customer support hours?

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday: 10:00 AM – 4:00 PM (GMT)

Sunday & Public Holidays: Closed

How quickly will I receive a reply?

We aim to respond to most enquiries within 24–48 business hours.

During busy periods or public holidays, response times may be slightly longer.

Security & Privacy

Is my personal information protected?

Yes.

We use appropriate security measures, including SSL/TLS encryption and secure payment providers, to help protect your personal information.

For more information, please refer to our Privacy Policy and Security & SSL Policy.

Do you use cookies?

Yes.

Our website uses cookies to improve functionality, enhance your shopping experience, analyse website performance, and remember your preferences.

Please see our Cookie Policy for full details.

Still Need Help?

If your question isn't answered here, we're happy to assist you.

StreetCanvass

Email: support@streetcanvass.com

Phone: 07412 947172

Address:
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Our customer support team looks forward to assisting you.