Payment Policy

Payment Policy

Effective Date: July 25, 2026

At StreetCanvass, we are committed to providing a secure, transparent, and convenient payment experience. This Payment Policy explains how payments are processed when you place an order through our website.

By placing an order, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods that may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

  • Other payment methods displayed during checkout

The payment options available may vary depending on your location and device.

2. Payment Authorization

All payments are subject to authorization and verification by your payment provider.

Your order will only begin processing after:

  • Payment has been successfully authorized.

  • Security verification has been completed.

  • Fraud prevention checks have been passed.

If payment cannot be authorized, your order may be delayed or cancelled.

3. Billing Information

Customers are responsible for providing accurate billing information during checkout.

Please ensure that your:

  • Billing name

  • Billing address

  • Email address

  • Telephone number

  • Payment details

are complete and accurate.

Incorrect information may result in payment delays or order cancellation.

4. Payment Security

Protecting your payment information is a priority.

All payment transactions are processed through secure, encrypted payment gateways that comply with recognized industry security standards, including PCI DSS where applicable.

StreetCanvass does not store your complete credit or debit card details on its servers.

5. Currency

Orders are charged in the currency displayed at checkout.

If your bank account uses a different currency, your financial institution may apply:

  • Currency conversion fees

  • Exchange rate adjustments

  • International transaction fees

These charges are determined by your payment provider and are not controlled by StreetCanvass.

6. Taxes

Where applicable, taxes such as VAT or other legally required sales taxes will be calculated and displayed during checkout.

Customers are responsible for any import duties, customs charges, or local taxes that apply to international shipments unless otherwise stated at checkout.

7. Payment Confirmation

After successful payment, you will receive:

  • An order confirmation email.

  • A payment confirmation as part of your order details.

If you do not receive confirmation, please check your spam or junk folder before contacting us.

8. Failed Payments

A payment may fail for various reasons, including:

  • Insufficient funds

  • Incorrect payment details

  • Card expiration

  • Security verification failure

  • Restrictions imposed by your bank

  • Technical issues with the payment provider

If your payment fails, you may try again using the same or a different payment method, or contact your bank for assistance.

9. Fraud Prevention

To protect our customers and our business, we reserve the right to perform fraud prevention and identity verification checks.

Where necessary, we may:

  • Request additional verification.

  • Delay order processing while verification is completed.

  • Decline suspicious transactions.

  • Cancel orders reasonably believed to be fraudulent or unauthorized.

If an order is cancelled after payment has been received, the payment will be refunded to the original payment method.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase unless otherwise required by law.

Refund processing times generally range from 5 to 10 business days, depending on your payment provider or financial institution.

Please refer to our Refund Policy for complete details regarding returns and refunds.

11. Chargebacks

If you believe that a payment has been made in error or that there has been an unauthorized transaction, we encourage you to contact our customer support team before initiating a chargeback.

Many payment-related issues can be resolved more quickly through direct communication.

Where a chargeback is initiated, StreetCanvass may provide relevant documentation to the payment provider during its investigation.

12. Payment Provider Availability

We work with trusted third-party payment providers to process transactions securely.

While we strive to maintain continuous availability, we are not responsible for temporary interruptions or delays caused by payment providers, banks, card issuers, or technical systems outside our control.

13. Policy Updates

We may update this Payment Policy from time to time to reflect changes in our payment methods, legal obligations, or business practices.

The latest version will always be published on this page with the updated effective date.

14. Contact Us

If you have any questions regarding this Payment Policy or a payment made through our website, please contact us:

StreetCanvass

Business Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

Our customer support team will be happy to assist you with any payment-related questions or concerns.