Shipping policy

Shipping Policy

Effective Date: July 25, 2026

At StreetCanvass, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders are subject to payment verification and availability.

Our standard processing time is:

  • Processing Time: 1–2 business days (Monday–Friday, excluding public holidays)

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

During peak shopping periods, promotional events, or holidays, processing times may be extended.

2. Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • United Kingdom: 3–5 business days

.

Actual delivery may vary due to factors beyond our control, including customs clearance, weather conditions, transportation delays, or carrier-related issues.

3. Shipping Costs

Shipping charges are calculated during checkout based on:

  • Delivery destination

  • Shipping method selected

  • Order size and weight

  • Promotional shipping offers, where applicable

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Order Confirmation

After placing an order, you will receive:

  • An order confirmation email

  • A shipping confirmation email once your order has been dispatched

  • Tracking information (when available)

If you do not receive these emails, please check your spam or junk folder before contacting us.

5. Order Tracking

Where tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow up to 48 hours for tracking information to become active after dispatch.

6. Shipping Delays

Although we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Natural disasters

  • Technical issues affecting transportation networks

We appreciate your patience should unexpected delays arise.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

StreetCanvass is not responsible for additional shipping costs resulting from incorrect addresses supplied by the customer.

If you notice an error in your shipping information, please contact us immediately. We will do our best to update your order before it has been dispatched.

8. Undeliverable Packages

If a package is returned to us because:

  • the delivery address was incorrect,

  • the package was unclaimed,

  • delivery was refused without a valid reason, or

  • repeated delivery attempts were unsuccessful,

we may contact you to arrange reshipment.

Additional shipping charges may apply for resending the package.

9. Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

Depending on the outcome of the investigation, we may offer:

  • a replacement shipment,

  • a refund, or

  • another appropriate resolution.

10. Damaged Deliveries

If your order arrives damaged, please notify us within 7 days of delivery.

Please include:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the packaging

  • A brief description of the issue

We will review your claim promptly and determine the most appropriate solution.

11. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other government fees may apply depending on the destination country.

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated during checkout.

StreetCanvass has no control over customs processing times or additional import fees.

12. Multiple Shipments

In certain cases, items from the same order may be shipped separately.

If this occurs, you will receive separate shipping confirmations and tracking details where applicable.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages.

13. Delivery Confirmation

Once the shipping carrier confirms successful delivery to the address provided during checkout, responsibility for the package transfers to the customer.

If you believe your package has been delivered incorrectly, please contact both the shipping carrier and our customer support team as soon as possible.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier services, or legal requirements.

The latest version will always be available on our website with the updated effective date.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

StreetCanvass

Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 7412 947172

Our customer support team will be happy to assist you with any shipping-related inquiries.