Dispute Resolution Policy

Dispute Resolution Policy

Effective Date: July 25, 2026

At StreetCanvass, we are committed to providing high-quality products and excellent customer service. If you are dissatisfied with your purchase or our services, we encourage you to contact us first so that we can work together to reach a fair and timely resolution.

This Dispute Resolution Policy explains how customer complaints and disputes are handled.

1. Our Commitment

We aim to resolve all customer concerns:

  • Promptly

  • Professionally

  • Fairly

  • Transparently

  • In accordance with applicable consumer protection laws

Most issues can be resolved quickly through direct communication with our customer support team.

2. Contact Us First

If you experience a problem with your order, product, payment, delivery, or any aspect of our service, please contact us before initiating a payment dispute, chargeback, or legal action.

StreetCanvass

Business Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

3. Information to Include

To help us investigate your concern efficiently, please provide:

  • Your full name

  • Order number

  • Email address used for the purchase

  • A detailed description of the issue

  • Photographs or supporting documents, where applicable

  • The resolution you are seeking

Providing complete information helps us resolve disputes more quickly.

4. Complaint Handling Process

Once we receive your complaint, we will:

  1. Acknowledge receipt of your complaint, typically within 2 business days.

  2. Review the information provided.

  3. Contact you if additional information is required.

  4. Investigate the matter fairly and objectively.

  5. Provide our proposed resolution as soon as reasonably possible.

Our goal is to resolve most complaints within 10 business days, although more complex matters may require additional time.

5. Possible Resolutions

Depending on the circumstances, an appropriate resolution may include:

  • A replacement product

  • A repair, where applicable

  • A full or partial refund

  • An exchange

  • Store credit

  • Additional support or clarification

  • Another mutually agreed solution

Each case is assessed individually.

6. Chargebacks

If you believe there has been an unauthorized transaction or another payment issue, we encourage you to contact us before requesting a chargeback through your payment provider.

Many issues can be resolved more quickly through our customer support team.

If a chargeback is initiated, we may provide relevant documentation to the payment provider as part of their investigation.

7. Mediation and Alternative Dispute Resolution

If we are unable to resolve a dispute directly, both parties may consider an appropriate form of alternative dispute resolution (ADR), where available and appropriate under applicable law.

Participation in ADR does not affect any statutory rights available to consumers.

8. Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection legislation.

You remain entitled to any legal rights and remedies available under the laws applicable to your purchase.

9. Good Faith

We ask all customers to communicate honestly and respectfully throughout the dispute resolution process.

StreetCanvass likewise commits to handling all complaints fairly, professionally, and in good faith.

10. Fraudulent Claims

To protect our customers and business, we reserve the right to reject claims that are determined, after reasonable investigation, to be:

  • Fraudulent

  • Deliberately misleading

  • Unsupported by available evidence

  • Abusive of our return or refund procedures

This provision does not affect legitimate consumer claims or statutory rights.

11. Policy Updates

We may update this Dispute Resolution Policy from time to time to reflect changes in our business practices, legal obligations, or customer service procedures.

The latest version will always be published on this page with the updated effective date.

12. Contact Information

If you have any questions regarding this Dispute Resolution Policy or wish to submit a complaint, please contact us:

StreetCanvass

Business Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

We value your trust and will make every reasonable effort to resolve concerns in a fair, transparent, and timely manner.