Order Fulfillment Policy

Order Fulfillment Policy

Effective Date: July 25, 2026

At StreetCanvass, we are committed to processing and fulfilling every order accurately, efficiently, and professionally. This Order Fulfillment Policy explains how we receive, process, prepare, and dispatch customer orders.

By placing an order through our website, you agree to the terms outlined in this policy.

1. Order Acceptance

After you place an order, you will receive an email acknowledging that we have received your order request.

This confirmation does not constitute acceptance of your order. Your order is accepted only after:

  • Payment has been successfully authorized.

  • The order has passed our security and fraud checks.

  • The ordered products are available.

  • Your order has been prepared for fulfillment.

If we are unable to accept your order, we will notify you as soon as reasonably possible and, where applicable, issue a refund.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing includes:

  • Verifying payment

  • Reviewing order details

  • Conducting fraud prevention checks

  • Confirming product availability

  • Preparing items for shipment

  • Packaging your order

  • Generating shipping documentation

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Product Availability

We make every effort to maintain accurate inventory information.

However, product availability cannot always be guaranteed.

If an item becomes unavailable after your order has been placed, we may:

  • Contact you to offer an alternative product;

  • Ship the available items separately, where appropriate;

  • Delay shipment until stock becomes available; or

  • Cancel the unavailable item and issue a refund.

4. Quality Control

Before dispatch, each order is reviewed to help ensure that:

  • The correct products have been selected.

  • Items are free from visible defects.

  • Products match the order details.

  • Packaging is secure and suitable for transportation.

While we strive for accuracy, if an error occurs, please contact us and we will work to resolve the issue promptly.

5. Packaging

Orders are packaged with care to help protect products during transit.

Packaging materials may vary depending on:

  • Product type

  • Product size

  • Shipping destination

  • Carrier requirements

Where practical, we seek to reduce unnecessary packaging while maintaining adequate product protection.

6. Shipping and Dispatch

Once your order has been prepared, it will be handed over to one of our shipping partners for delivery.

After dispatch, you will receive a shipping confirmation email containing tracking information where available.

Delivery times are estimates and begin after your order has been dispatched.

7. Multiple Shipments

If your order contains multiple products, we may ship them separately due to:

  • Inventory availability

  • Product size or weight

  • Supplier logistics

  • Warehouse operations

If this occurs, you will receive separate shipment notifications when applicable.

8. Order Changes

If you need to modify your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests made before the order enters fulfillment.

Once fulfillment has begun, we may not be able to:

  • Change products

  • Update quantities

  • Modify shipping addresses

  • Cancel the order

9. Order Cancellations

Orders may be cancelled before they have entered the fulfillment process.

Once an order has been prepared for dispatch or shipped, cancellation may no longer be possible.

If cancellation is no longer available, you may still be eligible to return the products in accordance with our Refund Policy and Right of Withdrawal Policy.

10. Delays

Although we strive to process all orders promptly, delays may occur due to circumstances beyond our reasonable control, including:

  • High order volumes

  • Inventory shortages

  • Public holidays

  • Carrier disruptions

  • Customs procedures

  • Severe weather

  • Technical issues

  • Force majeure events

If a significant delay occurs, we will make reasonable efforts to keep you informed.

11. Incorrect or Damaged Orders

If you receive an incorrect, incomplete, or damaged order, please contact us within 7 days of delivery.

To help us investigate, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the products and packaging, where applicable

We will review your claim and determine an appropriate resolution, which may include a replacement, refund, or another suitable remedy.

12. Fraud Prevention

To protect our customers and our business, all orders may be subject to fraud screening.

We reserve the right to:

  • Request additional verification;

  • Delay processing while verification is completed;

  • Refuse or cancel orders that appear fraudulent or unauthorized.

Where payment has already been received for a cancelled order, a refund will be issued to the original payment method.

13. Policy Updates

We may update this Order Fulfillment Policy from time to time to reflect changes in our operations, fulfillment processes, or legal obligations.

The latest version will always be available on our website with the updated effective date.

14. Contact Us

If you have any questions regarding this Order Fulfillment Policy or your order, please contact us:

StreetCanvass

Business Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

Our customer support team will be happy to assist you with any questions regarding your order or our fulfillment process.