Refund Policy

Refund Policy

Effective Date: July 25, 2026

At StreetCanvass, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Refund Policy carefully to understand your rights and our procedures regarding returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that the item meets all of the following conditions:

  • The item is unused, unworn, and unwashed.

  • The item is in its original condition.

  • All original tags and labels are still attached.

  • The item is returned in its original packaging, where possible.

  • Proof of purchase (such as your order confirmation or receipt) is provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Items marked as "Final Sale" or "Non-Returnable"

  • Products that have been worn, washed, altered, or damaged after delivery

3. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during shipping,

  • Defective,

  • Incorrect, or

  • Missing from your order,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

After reviewing your claim, we will determine the appropriate solution, which may include a replacement, partial refund, full refund, or another suitable resolution.

4. How to Request a Return

To initiate a return, please contact us before sending your item back.

Email: support@streetcanvass.com

Please include:

  • Your order number

  • Full name

  • Reason for the return

  • Photos (if applicable)

Returns sent without prior authorization may experience delays in processing.

5. Return Shipping

Unless the return is due to our error (such as a damaged, defective, or incorrect item), customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

We are not responsible for returns lost or damaged during transit.

6. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless required by law or the return results from our error.

7. Exchanges

We offer exchanges for eligible items when:

  • The wrong size was ordered (subject to stock availability),

  • The item arrived damaged or defective, or

  • An incorrect product was shipped.

If the requested replacement is unavailable, we may issue a refund or offer an alternative solution.

8. Order Cancellations

Orders may be cancelled before they have entered processing or shipment.

Once an order has been processed or dispatched, it cannot be cancelled and must instead follow the standard return procedure after delivery.

If you wish to cancel an order, please contact us as soon as possible.

9. Promotional Items

If an order qualified for a promotional discount or free gift, the refund amount may be adjusted if returning items causes the order to no longer meet the promotion's requirements.

10. Fraud Prevention

To protect both our customers and our business, we reserve the right to refuse refunds or returns in cases of suspected fraud, abuse of our return policy, or unauthorized transactions.

11. Your Statutory Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws. Your statutory rights remain unaffected.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

StreetCanvass

Address
38 Brackendale Dr
Walsall WS5 4BZ
United Kingdom

Email: support@streetcanvass.com

Phone: 07412 947172

We are committed to resolving refund and return requests fairly, promptly, and professionally.